By Matti Kurvinen,Ilkka Töyrylä ,D. N. Prabhakar Murthy,Maximilian Kammerer

ISBN-10: 1119223881

ISBN-13: 9781119223887

Cut guaranty expenditures by means of lowering fraud with obvious strategies and balanced control

Warranty Fraud administration provides a transparent, functional framework for decreasing fraudulent guaranty claims and different extra expenditures in guaranty and repair operations. filled with actionable guidance and distinct details, this booklet lays out a method of effective guaranty administration that may lessen expenses with out provoking the buyer courting. you will dig into the full spectrum of guaranty fraud, from basic sloppy tactics to systematic geared up crime, and get to understand the fraudulent events, the sufferers, in addition to the goals and techniques of the fraudulent actions in several situations. you are going to how you can enforce controls to realize and decrease fraudulent claims and reduce the final guaranty expenditures. The effect of fraudulent claims is it seems that spelled out along specific descriptions of usual signs and procedure gaps found in various businesses. A finished, multi-modal framework for strong guaranty administration is gifted as a template for revamping your individual company's strategy.

Fraudulent guaranty claims occupy an predicted 3-15 percentage of the common company's guaranty bills, which usually ordinary among 1-4 percentage of revenues. Many businesses are ignorant of the problem or fight to do so opposed to the claims for worry of frightening enterprise companions, or simply because they lack tangible facts. This e-book info a strong guaranty regulate framework that institutes transparency and keep an eye on over the total guaranty chain—supporting the method a long way past simply fraud reduction.

  • Understand the several actors (customers, revenues channels, provider brokers, guaranty companies, etc.) and various types of guaranty fraud
  • Uncover concerns on your company's guaranty processes
  • Learn the right way to become aware of and forestall fraudulent activities
  • Implement a powerful method of guaranty expense control

Warranty fraud is a tremendous cost-control factor for many businesses, however the delicate nature of the subject leaves such a lot reluctant to percentage their studies and reveal their innovations. Warranty Fraud Management brings guaranty fraud out into the open, and offers a transparent, actionable framework for cost-savings via fraud reduction.

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Warranty Fraud Management: Reducing Fraud and Other Excess Costs in Warranty and Service Operations (Wiley and SAS Business Series) by Matti Kurvinen,Ilkka Töyrylä ,D. N. Prabhakar Murthy,Maximilian Kammerer

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